Apple has determined that some Smart Battery Case models can sometimes experience charging issues and is now recalling them. Depending on the manufacturer, the problem with an affected smart battery box can be manifested by one or more of the following symptoms.
- The smart battery case does not or only sporadically charge when connected to a power source.
- The Smart Battery Case does not charge the iPhone or only sporadically.
The Smart Battery Cases concerned were produced between January 2019 and October 2019 and are automatic for this. exchange program qualified, to which Apple or authorized Apple service providers may exchange free cases.
Only smart battery cases for iPhone XS, XS Max and XR, which were manufactured during the aforementioned production period, are affected. Apple also points out that this is not a security issue.
Load case for this iPhone 11, 11 Pro or 11 Pro Max (test) are not affected by the recall and are not qualified for the exchange.