Some Galaxy S10 users in the United States are reporting an issue with their most recent software. Reddit and Samsung's own support channels have described the problem as a problem. The bug persists regardless of whether or not they enter their passwords correctly, or even if they have a password in the first place.
Factory reset is the only proper fix as of now
So far, the Galaxy S10 lock screen issue appears to perform a factory reset. Meanwhile, another user on the Samsung Community page – who claims to be a Verizon representative – says it just goes to the door. This method has been confirmed by people affected. Another user claims to be in a safe mode by rebooting it in Safe Mode, which can be done by following the steps mentioned here.
It's important to note that so far, the issue seems to be specific to the US. Verizon customers – although AT & T was so mentioned. This could indicate that the June 2019 security patch launched by Verizon and AT & T last week may be the issue, particularly since Sprint has not launched the patch yet, and T-Mobile did not include any additional features in its release, such as the dedicated night mode.
The Galaxy S10 is seemingly the most affected by the problem. Nevertheless, a couple of Galaxy S10 + owners and one Galaxy S10e users have also reported similar issues with their phones after the latest update.
We would recommend Galaxy S10 users in the US. Or, at the very least, make sure you've backed up your data before proceeding with the installation process. Let us know if you have this issue stateside, or anywhere else for that matter.
- model SM G970U
- Dimensions: 69.9 x 142.2 x 7.9mm
- display: 5.8 “(146.5mm) Super AMOLED
- CPU: Qualcomm Snapdragon 855
- Camera: 12 MP, CMOS F1.5 / F2.4 (77 °) & 16MP, CMOS F2.2 (123 °) Ultra Wide
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