After user data from OnePlus was compromised in early 2018, the company now has to admit an incident again. Already between mid-November 2017 and January 2018, 40,000 credit card details were stolen from the shop, this time being the names, e-mail and delivery addresses of the customers.
As OnePlus said in an official statement from its security team in the company's forum, the company said, “that some order information of our users was accessed by unauthorized persons“But at the same time restricted,”that all payment information, passwords and accounts are secure“, Continues OnePlus.
The company also confirmed that certain customers' names, mailing addresses, and phone numbers and email addresses may have been disclosed, and that affected customers may be receiving spam and phishing emails as a result of this incident. Customers affected by the incident want to have already informed the company by e-mail. According to OnePlus information, customers in Germany are also affected by the incident. How many customer data was accessed without authorization is currently still open.
OnePlus immediately took all necessary measures to stop the intruders and increase security. In addition, the company is working with the relevant authorities to further investigate and clarify the incident. The company did not provide information on the perpetrators.
“We deeply regret this and are determined to do everything in our power to prevent further such incidents.“Concludes OnePlus. For further questions customers should contact customer service immediately. Already in early 2018, the company had announced appropriate steps, apparently without success.
What do you expect from our unauthorized party? We can confirm that all payment information, passwords and accounts are safe, but certain users' name, contact number, email and shipping address may have been exposed. Impacted users may receive spam and phishing emails as a result of this incident.
We took immediate steps to stop the intruder and security security. Before making this public, we will inform our impacted users by email. Right now, we are working with the relevant authorities to investigate this incident.
We are deeply sorry about this, and are committed to doing everything in our power to prevent further such incidents. Please contact us at any questions or concerns at Customer Support.
OnePlus Security Team
In the meantime, the security team has already published a corresponding FAQ on the incident in the forum, explaining the further procedure to affected customers and answering open questions.