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The future of e-commerce: Chatbot

The future of e-commerce: Chatbot

Companies wishing to provide fast, efficient and uninterrupted service to their customers integrate the chatbot with artificial intelligence. Chatbotlar increases the efficiency of your team while increasing customer satisfaction.

Providing high quality customer satisfaction in the e-commerce sector is one of the indispensable principles of the sector. Research shows that 67.45% of e-commerce customers have completed their purchases without buying products in their baskets. It is at this point that chatbots backed by artificial intelligence, which can guide customers and guide them through good communication, are important.

So, how can these chatbots supported by artificial intelligence be used in the e-commerce sector?

Customer service

  • Customer Inquiries: Can be used for return / refund requests, order updates / changes, product eligibility requests, payment / billing, product service requests.
  • Customer Resolution: Instant order changes or delivery delays can be resolved.
  • Facebook Messenger, Instagram, WhatsApp, the most used email applications such as customers, customers can be informed about the products.

notifications

  • Purchase confirmation: purchase receipts can be forwarded to the confirmation of order confirmation.
  • Purchase Updates: The service can be provided for delivery notifications and delivery tracking.

Brands respond to customer requests using the SOR'UN infrastructure!

Conversations done via chatbotlar directly affect the future of your brand, your brand to go forward and help you maintain customer satisfaction at the highest level.

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